Facilities | Frequently Asked Questions
Steindorf Cottages is made up of six cottages. Each cottage can be rented separately or all cottages can be rented together for a group of up to 20 guests. The Emerald Cottage will sleep 6 guests in three bedrooms (Queen & two doubles). Hillhigh and Woodland Cottages will sleep 4 guests each (Queen & sofa bed) and the Rockvin, Gemstone and Jewel Cottages will sleep 2 guests each (Queen). Beds cannot be split into singles.
Steindorf Cottages is located in Emerald, less than 5 minutes from the local shops, supermarkets and restaurants (Emerald Lake Park and the Puffing Billy Railway, Elevation Restaurant, Emerald Village Bakery & Café, The Sweet Station Ice Cream & Lolly Shop, Woolworths, IGA and much more).
Check-in is between 2-5 PM and check-out is 11AM. We also offer a self-check-in option which allows for arrivals after 5pm. Guests must ensure that they have printed out, and bring with them their booking confirmation as well as their arrival information emails which contain vital information about accessing the property. We are happy to offer an early check-in / late check-out at no additional charge if there are no other guests due to depart/ arrive at the property on the day of your arrival/departure. Please contact us by text message or email the afternoon before your arrival/departure to confirm if this is possible.
There is one allocated parking space for each cottage. Additional guest cars must be parked on Stewart Road.
We allow dogs to stay at the property with you, however there are some conditions. We ask that guests only bring small-sized (<10kg) clean dogs that are well trained and used to being indoors. There is no outdoor fenced in area or yard, so pets must be supervised at all times when outside to go to the toilet and their droppings must be picked up and disposed of in the outdoor garbage bin. Pets must be able to be kept indoors on their own while you are away from the property or go with you each time you leave.
For mobile massage and beauty treatments, please contact Nadine at Balance Therapies on www.balancetherapies.com.au.
Public transport buses operate in the Dandenong Ranges, please go to www.ptv.vic.gov.au for information. We recommend Dandenong Ranges Taxi Service 9752 3077.
Full payment is required to confirm a booking - we do not take tentative bookings or partial payments.